WARRANTY & RETURN POLICIES

At Deep River Jewelry, we proudly stand behind the quality and craftsmanship of every piece we create. Each design is made to be loved for a lifetime, and we expect you’ll enjoy it without issue. In the rare event that your piece requires care, you’ll find all warranty and repair information below.

WARRANTY

Every Deep River Fine Jewelry piece is backed by a one year warranty covering craftsmanship and manufacturing defects. This ensures your piece receives the same level of care after purchase as it did in our studio.

This warranty includes:

  • Major craftsmanship or manufacturing defects

  • Complimentary prong checks, stone tightening, and cleaning during the warranty period

This warranty excludes:

  • Normal wear and tear, including scratches, dents, or worn prongs over time

  • Accidental damage caused by the wearer, including impact, mishandling, or exposure to chemicals

  • Any repairs, resizing, or alterations performed by third-party jewelers (which will void the warranty)

RETURNS & EXCHANGES

We hope you love your purchase, but if you’d like to make a return or exchange, we’re happy to help.

Ready-to-Ship Pieces:

  • Returns and exchanges are accepted within 5 days of delivery for items that are unworn, unused, and in their original packaging. All returns and exchanges are subject to inspection and must be in resellable condition.

  • Returns: Once your return is received and approved, your refund will be issued to the original payment method, minus a 15% restocking fee. This fee covers the care and time our team invests in resizing, polishing, packaging, and shipping each order.

  • Exchanges: Upon inspection, exchanges will be issued as store credit (valid for 6 months) which may be applied toward another in-stock item or future purchase. Exchanges are not subject to the 15% restocking fee, provided the piece meets our inspection standards.

  • To initiate a return or exchange, please contact customs@deepriverjewelry.com within 5 days of receiving your order.

Custom & Made-to-Order Pieces:

  • Please note that custom and made-to-order pieces are final sale and not eligible for return or exchange.

RING RESIZING

Your first ring sizing is complimentary. Any subsequent sizing services are available for a fee.

Please Note: To preserve the integrity and warranty of your piece, all resizing and repairs must be carried out by Deep River Fine Jewelry. Warranty coverage will be voided if the piece is repaired, resized, or altered by anyone other than Deep River Fine Jewelry.